"We also plan on wiring funds to employees. Michelle Meola also noted that employees have begun to take their summer vacations, and may not be available to deposit a physical check. Intuit execs may not depend on a paycheck for rent, food or anything else, but I can promise you employees do. "By the time they get the check, deposit it and it clears it will miss the weekend.
"You realize paper checks do no good for folks who are traveling or at remote locations," August Zajonc, the founder of NonProfitFS, wrote on the Intuit Facebook wall. The combination of the outage and the Facebook response upset customers, many of whom thought that Intuit should have sent an email update as soon as the outage occurred. some commenters found the abbreviated language unprofessional. "Process ur direct deposit payroll when the system's back up & ur employees will be paid 2 banking days later," one line read. Unfortunately, Intuit's Small Business and Answers and Information team said that their messages was constrained by a character limit on Facebook, so the message appeared in a form of online shorthand: To the company's credit, Intuit made an "all hands on deck" announcement both on Twitter and Facebook. Intuit customers who were not able to pay employees on June 1 due to the outage have two options, Intuit said: either process the payroll when the system becomes available, with payments sent to employees two banking days later or issue paper checks to pay the on or before Friday, June 3. If you were unable to successfully process your direct deposit payroll today, June 1, 2011, or you did not receive an email confirming that your payroll was successfully processed, you may visit /directdepositissue after 9:30pm PT for more information on options for paying your employees." "We are very sorry for the disruption today. "QuickBooks Payroll is now up and running," a note posted by Intuit said. By 8:37 PM PT, Intuit said, the company had restored access to QuickBooks Payroll, and the company apologized. Intuit acknowledged the outage at 11:49 AM PT on its support forum. Intuit's online QuickBooks payroll services were unavailable to customers for most of Wednesday, causing angst for hundreds of customers.Īn Intuit customer indicated that the outage began at about 6 AM PT on Wednesday.
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